Course Description:

Quality is a strategic business weapon, so everyone in an organization needs to share a common understanding of how it’s techniques help improve customer satisfaction, minimize costs and maximize value.

Course Goal:

To enhance the participants knowledge, skills and abilities necessary to learn about systemic approaches to quality management (QM) and to providing the rationale for using the QM system and the motivation to learn more

Course Objectives:

By the end of this Course the participant will be able to:

1. Understand of the philosophy of TQM
2. Understand cost of quality concepts
3. Understand how to use the quality management system in all parts of his organization
4. Understand quality improvement process
5. Understand Basic quality methods (check sheets, cause and effect diagrams, Pareto diagrams)

Course Outline:

• The World of Quality Management

1. The Philosophy of Quality
2. The Structure of Quality
3. Quality systems

• The Norm ISO 9000:2000
• The impact of KAIZEN
• The TQM Approach
• The philosophy and underlying principles of TQM.
• The key elements of TQM.

4. Tools and Methods
5. The Economy of Quality Management

• The approach
• The Documentation
• Quality Management and Leadership

1. Responsibilities and Structures
2. Audits

• Goals and Approaches
• Audits and their variations

3. Checklists and Tools
4. Conducting Audits

• The Expert Focus
• The Psychological Approach
• The Leaders Challenge
• Reports and Communication

1. Reporting to the Management
2. Correctional Steps
3. Follow up
4. Communication to the Staff/ Shop floor

Who Can Benefit?

Individuals aspiring to careers in quality assurance and/or quality management, executives and managers who recognize the need to change and improve the quality performance of their organizations