Course Description:

Working closely with senior managers and executives, the Executive Secretary or Personal Assistants must be able to perform administrative roles as well as provide support to the management team. They need a range of specialist business and Administration skills.

This course covers the effective communication skills, problem-solving and decision-making, dealing with difficult people, time and stress management, and organizing meeting.

Course Goal:

To enhance the participants’ Knowledge, Abilities and Skills necessary to discover and work towards achieving their personal best, to optimize their success through others, to learn how to save time and produce professional business correspondence with greater confidence.

Course Objectives:

By the end of the course, participant will be able to:

1. Understand what makes an effective executive secretary
2. Be a strategic partner to his boss
3. Learn better ways to think on his feet with powerful decision making techniques.
4. Analyze and maximize his use of time
5. Improve his communication skills
6. Take responsibility and manage crises
7. Understand why difficult people are difficult
8. Achieve confidence through assertiveness
9. Continue personal development using an action plan
10. Work under pressure to achieve objectives
11. Understand the different methods used in storing information
12. Implement the easiest, safest method suitable for work environment
13. Successfully organizes meetings

Course Outline:

• Professional Image

1. Job definition and analysis.
2. Identification of personality type.
3. Increasing productivity.
4. Developing a work plan.
5. Upper management recognition.
6. Influencing people.

• Effective Communication

1. What is communication?
2. Communication barriers
3. Use body language effectively

• Problem-Solving and Decision-Making Model

1. The key steps in the problem-solving and decision-making model
2. The purpose and benefits of each step in the model
3. Why managers often fail to thoroughly follow the model when dealing with day-to-day work problems
4. Teams and decision-making
5. Different strategies that can be used in decision-making
6. The appropriate decision-making strategies in different situations

• Dealing with Difficult People

1. Identify the types of difficult people
2. Why difficult people are difficult
3. Deal with difficult people
4. Use your communication skills to:

• Control your behavior
• Select appropriate ways of behaving
• Influence others behavior

5. Give and receive feedback effectively
6. Improve performance and manage others
7. Carry out disciplinary procedures and interviews
8. Action plan of how to deal effectively with difficult people and get results

• Time and Stress Management

1. Analyze time usage.
2. Work prioritizing and scheduling
3. Travel arrangements.
4. How to use telephone.

• Organizing Meeting:

1. What makes good meetings good / bad meetings bad?
2. Obstacles to meeting effectiveness
3. Key Characteristics of an effective meeting
4. Meeting rules
5. Meeting process
6. Agenda setting
7. Meeting evaluation
8. Meeting room
9. Recording devices

Who Can Benefit?

Procurement and management staff