Course Description:

The shift in the focus of performance at work from individuals to teams has led to increased interest in what makes for positive team work. Research has shown that teams that work well can produce a better quality and quantity of output than the sum of the individuals and that team members are more satisfied with their jobs. For the majority of teams this is something that they need to continually focus on rather than something that occurs naturally. For multi-site teams there are additional issues, with the trust that is essential to effective team working depending primarily on positive, frequent and informative communication. The manager in team working mode listens more than talks, fosters collaboration among others, builds teams, networks and gets involved.

Course Goal

To enhance the participant’s Knowledge, Abilities and Skills necessary to be responsible for implementing change initiatives, identify key business drivers that typically underlie the need for change, and successfully manage change.

Course Objectives

By the end of this Course the participant will be able to:

1. Clarifying the team purpose 
2. Clarifying roles 
3. Proactive team co-operation            
4. Identify critical success factors for your team 
5. Focus on developing a high performance team 
6. Deal with conflict and dissension
7. Understand why team work can enhance departmental goals
8. Identify situations where teamwork can be particularly useful
9. Become an effective Team Leader
10. Set team objectives and goals
11. Identify team roles
12. Build a balanced team
13. Use problem-solving techniques in a team
14. Motivate your team
15. Coach your team
16. Monitor and evaluate team working

Course Outline:

1. Opening and Pre-test
2. Communication and moving from fear to commitment
3. Change management plan
4. The change management process and key activities
5. The impact of change on key human resources systems
6. Assessing the results achieved and impact on change
7. Working with Others
8. Creating Successful Working Partnerships
9. Motivating Yourself and Others
10. Difficult People and Situations
11. Managing Difficult Situations
12. Influencing Skills
13. Models of Communication & Building Rapport
14. Creating Win/Win Solutions
15. Assessing Your Team Qualities
16. The advantages of working in a team
17. Interpersonal communication within the team
18. Character of team leader
19. How to use the team time effectively
20. Practical Cases.