Course Description:

This five-day course concentrates the principles and theory of negotiation, and how to design strategies the participant needs in order to negotiate more effectively in personal and professional life. The course is highly interactive, and participants will have the opportunity to practice, model and role-play the skills and techniques covered.

Course Goal

To enhance the participants’ knowledge, Skills and Ability in the field of negotiation

Course Objectives

By the end of the workshop the participant will be able to:

1. Decide when to engage in a negotiation and when to ignore the negotiation option
2. Plan the content of any negotiation
3. Recognize the Stages of negotiation and determine appropriate behavior to utilize in each stage
4. Develop an appropriate strategy to use during negotiation
5. Adjust his own communication styles to achieve desired results
6. Use of popular ploys and tactics
7. Understand the role culture plays in negotiation

Course Outline:

1. Introduction to the Negotiation Process
2. Planning the Content of Negotiation
3. Negotiation Stages
4. Communication Styles
5. Persuasion
6. Strategies for Negotiation
7. Negotiating with a Team
8. Negotiation Ploys and Tactics
9. Bringing It All Together

Who Can Benefit

Senior and middle managers, technical specialists, project managers, engineers, sales people, customer service staff and anyone who needs to resolve differences and maximize outcomes in any situation