Course Description:
This Emergency Response and Crisis Management course is developed to help emergency services personnel who may be the first to arrive at the scene of an incident involving a hazardous material. It primarily covers the topics needed to aid first responders in quickly identifying the specific or generic classification of the material(s) involved in the incident, and protecting themselves and the general public during this initial response phase of the incident.
Course Goal:
An awareness course focusing on the need to implement an emergency response system, understand the appropriate procedures and the roles and responsibilities of personnel.
Course Objectives:
By the end of the course, the participant will be able to:
- Understand the meaning of crisis management
- Understand the importance of the emergency plan within HSE management system
- Recognize the need for pre-planning emergency response
- Assess the site’s response capabilities and preparedness
- Understand the roles and responsibilities within the emergency control team
- Apply best practices in Crisis and Emergency Management (Organization, tools, approaches)
Course Outline:
- Overview of Crisis and Emergency Management
- What is crisis management?
- Crisis management framework
- Command center operating dynamics
- Developing emergency response strategies and implementing plans
- Activation pressures and gradient processes
- Applicable laws
- Civil defense and external coordination
- Best practice – Strategies, structures and leadership
- Crisis and Emergency Management Teams
- Leadership
- Information flow
- Schedule technique
- Fundamentals of crisis management team
- Record relevant information and matrix
- Simplified for applicable tools
- Emergency Response Plans
- Multi-disciplinary Emergency Plans
- Mono-disciplinary Emergency plans
- Internal Emergency Plans
- Crisis and Emergency Management, Communication and Interpretation
- Managing the media during crisis–Reputation, internal & external communication
- Interested parties
- Operational partners
- Dealing with social media
- Simplified for applicable tools
- Keys to successful communication
- Post Crisis and Emergency Management and Resilience
- Plan analysis, evaluation and re-planning
- Lessons learned and best practices
- Recording and documentation of the incident
- Case Studies and Simulation
- Practical Exercises
