Course Description:

Research has shown that the process of planning and establishing goals helps to achieve the goals themselves. Without goals, decision making is more difficult, managing time is challenging, prioritizing tasks is near impossible. For professionals, having a set of goals provides the necessary guidance for making day-to-day decisions about where time is spent, without having to necessarily ask for management involvement. On the other hand, at performance review time, having established and agreed upon goals makes evaluation and feedback easier for both the manager and the employee. In this program, participants learn how to set a goal, establish success measures, and use goals to establish priorities and working plans. This 5-day course covers techniques that help participants to make the best decisions. With these tools they will be able to map out the likely consequences of decisions, work out the importance of individual factors, and choose the best course of action to take.

Course Goal:

To enhance the participant’s knowledge, skills, and abilities necessary to set goal and to be able to map out the likely consequences of decisions, work out the importance of individual factors, and choose the best course of action to take.

Course Objectives:

By the end of this Course the participant will be able to:

1. Set meaningful goals and objectives
2. Plan, prioritize and manage time more effectively
3. Communicate positively and assertively with time stealers
4. Run more effective meetings and delegate effectively
5. Identify and reduce stress
6. Present ideas in a compelling way
7. Negotiate effectively whilst building long term relationships
8. Design and deliver a memorable presentation
9. Influence Decision Making in the workplace
10. Build long lasting business relationships with others

Course Outline:

1. Managing Yourself and Your Day
   1. Goal Setting – Why have goals?
   2. Setting SMART objectives to achieve your goals
   3. Planning and Scheduling your activities
   4. Establishing Responsibilities and Priorities
   5. Effective Use of Diaries, Time Planners, Time Logs, etc.
   6. Criteria for Prioritizing using the Urgent and Important Model
2. Personal Time Management Styles and Communication
   1. Time Management Style – Productive or Obstructive?
   2. Highlighting Personal ‘time-stealers’ and Areas for Development
   3. Procrastination – The Stealer of Time
   4. Dealing with Interruptions and Distractions – Staying Focused
   5. Communication Styles and How to Use Positive Communication to Aid Productivity
   6. Empowerment Techniques – Learning when to push back using the WISH model
3. Effective Meetings and Delegation
   1. Meeting Preparation – What tools do you need?
   2. Managing the Meeting – time-keeper, note taker, chairperson
   3. Tips and Techniques for Effective Meetings
   4. What does effective delegation look like?
   5. How to delegate successfully?
   6. Understanding How people learn
   7. The Use of Feedback in the Delegation Process
4. Understanding Workplace Stress and its Causes
   1. What is Stress?
   2. What contributes to Workplace Stress? – The top ten causes
   3. The Impact of Stress on Personal Performance – The Positive and Negative Effects of Stress
   4. Recognizing the Signs of Stress in ourselves and others
   5. Tips and Techniques for Managing Stress
   6. Maintaining an Effective balance between Home and Work
5. Managing Workplace Stress through Behavior and Communication
   1. Understanding Behavior Types: Passive, Aggressive, Passive Aggressive and Assertive
   2. How our thought process affects our behavior?
   3. Developing Self-assertiveness to achieve greater control over Stress
   4. Conflict Management – common cause of stress
   5. Analysis of Individual conflict Management Styles
   6. Using Emotional Intelligence to Manage Stress and Conflict Situations