Quality is a strategic business weapon, so everyone in an organization needs to share a common understanding of how it’s techniques help improve customer satisfaction, minimize costs and maximize value.
To enhance the participants knowledge, skills and abilities necessary to learn the advanced concepts and techniques of systemic approaches to quality management (QM) and to providing the rationale for using the QM system and the motivation to learn more.
By the end of this Course the participant will be able to:
Identify or Define:
Malcolm Baldrige National Quality Award
ISO International Quality Standards
Demings, Juran, and Crosby
Why quality is important
Total Quality Management (TQM)
Quality robust products