Advanced Concepts in Total Quality Management المفاهيم المتقدمة في إدارة الجودة الشاملة

Quality is a strategic business weapon, so everyone in an organization needs to share a common understanding of how it’s techniques help improve customer satisfaction, minimize costs and maximize value.

To enhance the participants knowledge, skills and abilities necessary to learn the advanced concepts and techniques of systemic approaches to quality management (QM) and to providing the rationale for using the QM system and the motivation to learn more.