Negotiating & Dispute Resolutions التفاوض وحل المنازعات

Description:

The ability to negotiate effectively is critical to the success of managers and the organizations they represent. This 5-day course is designed to improve participant’s effectiveness in negotiating, mediating, and resolving conflicts. It covers negotiation in two settings: (1) negotiation with external parties (that is, deal making) and (2) negotiation within organizations (for instance, with a partner in an entrepreneurial venture or with a manager from another functional area). Primary emphasis is placed on negotiation strategies that enable managers to create and claim value in a manner that enhances long-term business relationships.

Goal:

To enhance the participant’s knowledge, skills, and abilities necessary to improve participant’s effectiveness in negotiating, mediating, and resolving conflicts

Objectives:

By the end of this course the participant will be able to:

  • Recognize and explain to a less skilled negotiator dynamics of conflict and negotiation.

  • Recognize and explain to a less skilled negotiator factors that facilitate and those that hinder effective negotiation.

  • Recognize and explain to a less skilled negotiator ways to structure a negotiation or mediation.

  • Recognize and explain to less skilled negotiator ethical and cross-cultural issues.

  • Recognize and explain to a less skilled negotiator when a 3rd party might be useful.

  • Prepare for negotiation or mediation.

  • Set negotiation goals, understand and evaluate strategic options.

  • Work with an agent, a negotiation team, or a coalition.

  • Know his preferred approaches to negotiation and conflict, his strengths and weakness.

  • Expand his awareness and repertoire.

Outlines:

  • Cross-Cultural Negotiation
  • Legal/Ethical Framework for Negotiation
  • Decision Traps That Limit Negotiation Effectiveness.
  • The Manager's Role in Dispute Resolution
  • Special Type of Internal and External Negotiation.
  • Mediation, Arbitration and Litigation
  • Dispute Resolution Processes That Involve Neutral Parties
  • The Design of Dispute Resolution Systems.

Who Can Benefit?

Managers and consultants who are involved in preventing, as well as resolving, disputes.