Communication & Interpersonal Skills مهارات الاتصال والتواصل

Description:

This five-day course concentrates on the “soft side” of your job, your communication and interpersonal skills, in order to improve every aspect of your working relationships.

Goal:

To enhance the participants’ knowledge, Abilities and Skills necessary for handling any communication situation with greater flexibility, confidence, and impact

Objectives:

By the end of the workshop the participant will be able to:

  • Understand the characteristics of effective communicators 

  • Identify barriers to effective communication

  • Recognize and assess his own communication style

  • Understand of how his behavior impacts others and the way others respond to him

  • Choose words that are appropriate for a particular situation 

  • Use verbal and nonverbal techniques

  • Learn techniques for giving and receiving constructive feedback

  • Sharpen his listening skills

  • Improve telephone communication skills

  • Solve problems

  • Deal with conflict and build group commitment

  • Work with difficult people

  • Encourage new ideas

Outlines:

  • Communication and Interpersonal Skills:
  • Importance
  • Elements
  • Methods
  • Obstacles
  • How to Recognize your Communication Ability
  • Assertiveness Theory and Interpersonal Skills
  • Listening Skills
  • Speaking Skills
  • Questioning Skills and Techniques
  • New Workplace and Communication
  • Understanding Perceptions and Expressing Emotions
  • Verbal and Non-Verbal Skills as a Tool to Create Shared Meaning
  • Motivation to Sustain Cooperative and Productive Work Relationships
  • Synergistic Impact
  • Emotional Control

Who Can Benefit?

Who want to improve their communication skills, analysts, customer service and support personnel, and managers