Course Goal:

To enhance the participants’ Knowledge, Abilities and Skills necessary to use the TQM model to improve the effectiveness and efficiency of individuals and teams

Course Objectives:

By the end of the Course, participant will be able to:

• Determine Weakness to be Eliminated
• Use TQM as a new tool for Effective Leadership
• Commit to Quality
• Demonstrate the Three Managerial Components of TQM

Course Outline:

• Weakness to be Eliminated
• Effective Leadership and TQM: A New Way of Managing
• Process Management
• Commitment to Quality
• Three Managerial Components of TQM
• How to do it?

Who Can Benefit?

Executives, managers, supervisors, project managers and team leaders.