Course Description:
The course provides a variety of coaching tools, and techniques from analyzing the cause of sub-par performance to creating a climate for effective coaching and learning…from giving corrective feedback to handling difficult responses to coaching.
Course Goal:
To enhance the participants’ abilities of coaching others through understanding and analyzing performance problems.
Course Objectives:
By the end of the course, participants will be able to:
- Develop skills to reinforce behavior and motivation
- Develop a team environment that fosters synergy
- Learn to listen with an empathy and to encourage open communication
Course Outline:
- Coaching versus counseling and mentoring
- Obstacles to coaching
- Creating a climate of trust and confidence
- How to sustain trust when you confront poor performance
- How to be confident in the face of a difficult challenge
- Guiding a dialogue on performance
- The delegation process
- Guiding the development of a performance improvement plan
- Critical coaching techniques
Who Can Benefit?
Top Management, executives, managers, supervisors, project managers and team leaders