Course Description:

The course provides a variety of coaching tools, and techniques from analyzing the cause of sub-par performance to creating a climate for effective coaching and learning…from giving corrective feedback to handling difficult responses to coaching. 

Course Goal:

To enhance the participants’ abilities of coaching others through understanding and analyzing performance problems.

Course Objectives:

By the end of the course, participants will be able to:

• Develop skills to reinforce behavior and motivation
• Develop a team environment that fosters synergy
• Learn to listen with an empathy and to encourage open communication

Course Outline:

• Coaching versus counseling and mentoring
• Obstacles to coaching
• Creating a climate of trust and confidence
• How to sustain trust when you confront poor performance
• How to be confident in the face of a difficult challenge
• Guiding a dialogue on performance
• The delegation process
• Guiding the development of a performance improvement plan
• Critical coaching techniques

Who Can Benefit?

Top Management, executives, managers, supervisors, project managers and team leaders