Course Description:
Being a supervisor is much more complicated than most people expect. This 5-day course provides supervisors a foundation for ongoing personal and professional development. Participants will demonstrate an understanding of the challenges that exist in managing people and process and will exhibit a heightened awareness of values and personal style and their impact on critical situation analysis and resolution
Course Goal:
To enhance the participant’s Knowledge, Abilities and Skills necessary to undertake the responsibility and become proficient in planning, organizing, communicating and monitoring.
Course Objective:
By the end of this Course the participant will be able to:
- Understand how to succeed in a rapidly changing environment
- How to plan, organize, communicate and monitor
- Apply the appropriate supervisory style to individuals and situations
- Understand his legal responsibilities
- Give constructive criticism and apply various motivational techniques
- Deal with problem employees
- Use delegation for employee development, time management and motivation
- Create an action plan
Course Outline:
- Supervisor’s role and expectations
- Planning, organizing, communicating, monitoring functions
- The supervisory styles: when and how to use each one
- Effective communication
- E-mail and important aspects of nonverbal communication
- Give and receive criticism constructively
- Performance maximization
Who Can Benefit
Supervisors with at least two years of supervisory experience