Course Description:

To survive in the increasing competitive global economy, every organization needs to constantly strive to achieve an ever-increasing degree of excellence. BEM is the key strategic framework and criteria for managing an organization and identifying improvement opportunities regardless of the nature or size of that organization

This 5-day course focuses on the skills that are required to bring about a quality revolution in the way that a business is managed. Utilizing the nine criteria of the European Foundation for Quality Management’s Model of Business Excellence: Leadership, People, Policy and Strategy, Partnerships and Resources, Processes, People Results, Customer Results, Society Results, and Key Performance Results

Course Goal:

To enhance the participants’ Knowledge, Abilities and Skills necessary to understand of the Quality Model and the practicalities of its introduction

Course Objective:

By the end of this Course the participant will be able to:

1. Guide his company through the implementation of the Model
2. Understand the practical insights into the management principles underlying the Model
3. Understand the realities of a successful implementation on his business

Course Outline:

1. Fundamental concepts of excellence
2. Results orientation
3. Customer focus
4. Leadership and constancy of purpose
5. Management by facts
6. People development and involvement
7. Continuous improvement
8. Partnership development
9. Public responsibility
10. The need for a model
11. Overview of Business Excellence Model, ISO 9001, Balanced Scorecard, …etc. and their inter-relationships
12. Model structure
13. The criteria used in the model
14. The scoring process (The RADAR Logic)
15. Getting Started: use of Self Assessment as basis for understanding where the company is and where it wants to go on its journey to excellence
16. Benefits of Self-Assessment and its key aspects
17. Establishing priorities, action planning and follow-through, integrating into strategic plans

Who Can Benefit

Who are already employing the Model and those who have been tasked with integrating the Model into their business