Course Description:
This five-day course concentrates on the “soft side” of your job, your communication and interpersonal skills, in order to improve every aspect of your working relationships.
Course Goal:
To enhance the participants’ knowledge, Abilities and Skills necessary for handling any communication situation with greater flexibility, confidence, and impact
Course Objectives:
By the end of the workshop the participant will be able to:
- Understand the characteristics of effective communicators
- Identify barriers to effective communication
- Recognize and assess his own communication style
- Understand of how his behavior impacts others and the way others respond to him
- Choose words that are appropriate for a particular situation
- Use verbal and nonverbal techniques
- Learn techniques for giving and receiving constructive feedback
- Sharpen his listening skills
- Improve telephone communication skills
- Solve problems
- Deal with conflict and build group commitment
- Work with difficult people
- Encourage new ideas
Course Outline:
- Communication and Interpersonal Skills:
- Importance
- Elements
- Methods
- Obstacles
- How to Recognize your Communication Ability
- Assertiveness Theory and Interpersonal Skills
- Listening Skills
- Speaking Skills
- Questioning Skills and Techniques
- New Workplace and Communication
- Understanding Perceptions and Expressing Emotions
- Verbal and Non-Verbal Skills as a Tool to Create Shared Meaning
- Motivation to Sustain Cooperative and Productive Work Relationships
- Synergistic Impact
- Emotional Control
Who Can Benefit?
Who want to improve their communication skills, analysts, customer service and support personnel, and managers
